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Phone agents that resolve real customer calls

Goldfish answers your inbound calls and runs outbound voice campaigns in Hebrew, English, German and Arabic — handling customer service, routing to your team, and logging every call to your CRM.

What it handles

Inbound customer service

Answers calls, verifies identity, and resolves issues at both the information and action level — refunds, status updates, policy details.

Outbound voice campaigns

Runs proactive follow-ups, appointment reminders, satisfaction surveys and marketing campaigns across your preferred channels.

Appointment scheduling

Books, reschedules and confirms appointments directly into your calendar system — no human in the loop.

Routing & escalation

Recognizes when a call needs a human and transfers with full context, so the customer never repeats themselves.

CRM logging

Every conversation is transcribed, summarized and written to your CRM — Salesforce, HubSpot, Dynamics, Zoho and custom.

Multilingual

Native-grade conversations in Hebrew, English, German and Arabic — same brain, same context across languages.

How a call flows

1

Answer & identify

The agent answers, identifies the caller and pulls full CRM history and open tickets.

2

Resolve or route

It resolves the request directly — or transfers to your team with complete context attached.

3

Log to CRM

The full transcript, summary and actions taken are written back to your CRM automatically.

Why teams choose it

  • Human-grade resolution on complex calls, not just the easy 80%
  • Zero setup fees — pay only per successfully resolved call
  • Production-ready pilot live in 14 days, Done-for-You
  • One brain across voice, chat and back-office systems